Aiming at shared value through customer-centered management.

SM Group has created the Code of Conduct as the standards of behaviors and value which all members shall observe to contribute to the nation and society through Creating Shared Value (CSV) for greater value as a reliable partner for customers and partners and a pleasant workplace for employees and officers built on customer-centered management.

Practice 4 Steps

  1. Clearly defined the ethical value of company and designed the specific guidelines for conduct.
  2. Specifically stated the personal responsibilities and duties for ethical behaviors.
  3. Constructed an internal control system to supervise the customs.
  4. Established the procedure to reinforce ethical behaviors and punish unethical behaviors.

Pursuing righteous decision-making based on ethical values.

Ethical training is the fundamental and essential element of ethical management. It teaches how you should deal with ethical issues. SM Group raises members’ ethical awareness through ethical training programs and ensures that they make decisions and act based on ethical values.

Programs

Training programs for ethical
decision-making.
Trains the ability to use ethical decision models at times of ethical dilemma for sound decision-making.
Ethical training programs
for each department.
As different sets of ethical management are required for each department, we provide training for each case.
Ethical training programs for
each position.
We train each employee/officer according to the criticality of decision-making of each position.
Training programs for interested
persons.
We try to supply and spread programs for various interested parties, including suppliers, retailers, distributors, and management partners, as third-party risks have become noticeable.
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Spontaneously complying with the code of conduct for law-abiding culture.

SM Group is operating and reinforcing compliance systems to protect the management from the internal and external risks based on laws, regulations, and ethics. They are operated all the time for all members to respond to risks safely and promptly according to the Group’s internal control procedure to spread a law-abiding culture.

Compliance

SM Group is laying the foundation for sustainable growth for each employee/officer to internalize ethical management to be competitive anywhere in the world. We will grow into a global company that earns trust and respect through spontaneous compliance of members.

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